Where it excels and where it fails

The service was exceptional, with incredibly friendly staff and a personalized welcome on the TV screen. I enjoyed the convenience of key card access for added security.

Parking was a hassle, with additional fees and confusion regarding the lot's location. The key card system also had issues, causing frustration upon arrival.

Customer service was outstanding, with staff consistently displaying courtesy and professionalism during interactions. Breakfast options were plentiful and delicious, including tasty sandwiches that provided a pleasant start to the day. However, parking was quite inconvenient, with tight spots available and only three handicap spaces. Additionally, I experienced a long wait for check-in despite an earlier confirmation time, which added to the frustration. Lastly, the elevator was out of service, making it difficult for my elderly parents to visit me in my room.

clean, accommodating staff, great breakfast

the staff genuinely cared for our needs including accommodating our reservation changes, make sure to ask about breakfast hours since they can feel rushed towards the end. free wi-fi in rooms.

I had a pleasant stay in the King Studio Suite. The kitchen. The staff, while friendly, could improve their breakfast service. A little noise from the city was noticeable, but overall it was enjoyable.

The hotel was beautiful, but parking was a

major inconvenience. Upon checking in, we learned that the parking fee was not included in our stay and that there was limited availability. We had to park across the street at a higher rate, which really detracted from our experience. The room was lovely, but

Loved the cozy suite with a comfy kitchen—perfect for family fun! Plus, the heated pool was a hit. Wish I could snag that silver velvet sofa for home!

Not a fan of playing parking spot hunt while juggling bags; my cardio would prefer a gentler workout!

Very comfortable bed and great living area!

I was appalled by the noise during my stay. The noise from the streets and other guests kept me up at night, making it impossible to get any rest. If you can, avoid weekends or party nights, as the chaos is unbearable!

Room had a large kitchen, but parking fees were unexpectedly high.

great service but room for improvement

The staff truly excelled in providing help during my stay. They went beyond expectations when I faced issues with my car rental, showing genuine care and support. The room was spacious with a comfortable bed, perfect for a restful night. Additionally, the full kitchen setup allowed for convenient meal preparation, making my stay even more enjoyable.

The suite could benefit from updated decor and amenities to enhance comfort.

amazing city strolls with park access nearby

I thoroughly enjoyed my stay here as it was clean and had great amenities, plus, I couldn't have asked for a better spot to explore some fantastic parks like Railroad Park and enjoy the vibrant vibe of the Five Points South Historic District just a few steps away.

We had a fantastic stay with a clean and spacious room that made us feel right at home. The full kitchen was super handy for snacks. Breakfast was delightful, especially the warm hospitality of the staff serving us. Overall, a great experience! I'd definitely go back again.

I loved the cozy feel of my King Studio Suite and the mini kitchen was such a cool touch! Relaxing by the indoor swimming pool and enjoying the quiet leisure room made my stay extra special. The only downside was the limited parking, but it didn’t ruin my experience at all! 😊

The King Studio Suite was huge and clean, and I loved the full kitchen setup. The location was great for exploring nearby cafes.

Fantastic Stay with Friendly Staff

I had a wonderful experience at this hotel. the staff was incredibly welcoming, making my family feel right at home, especially during the social hour with free food and drinks. Our King Studio Suite was spacious, clean, and equipped with a full kitchen, which was perfect for us. However, I did find the parking situation rather inconvenient as it was across the street and charged $25 per night.

kind staff turned a tough situation into a memorable experience with exceptional service and welcoming atmosphere

Exceptional service, spacious room.